Policies

Read more about the rights and protections of customers in the No Surprises Act

Cancellation

Sessions are by appointment only. While I hate charging for missed sessions, I do reserve that time for you. Therefore, you will be charged $150 (not just a copayment) for missed sessions or for those cancelled without 24-hour notice, except in medical emergency. Insurance will not pay for missed sessions.

When cancelling, please leave BOTH a voicemail and e-mail.

Confidentiality

What you say in therapy, your records, and your attendance are all confidential. Exceptions to confidentiality include when your records are subpoenaed for legal reasons, and when reporting is required or allowed by law. The law requires reporting of suspicion of child abuse or neglect; bullying; when there is downloading, streaming, or accessing material in which a child is engaged in an obscene or sexual act; danger to self; suspected elder abuse; and suspected danger to others. Other exceptions to confidentiality are when you give written permission to release information.

Patients' Rights

You have the right to ask any questions about your treatment or refuse to participate in treatment at any time. This office does not discriminate in the delivery of health care services based on race, ethnicity, national origin, citizenship or immigration status, religion, gender/gender identity, age, mental or physical disability, medical condition, sexual orientation, medical history, evidence of insurability, or source of payment.

Complaints

Referrals/Groups

A referral to another provider may become necessary if it becomes clear in my opinion that your issues would be better treated by a professional with different expertise. It is unethical for me to practice beyond the level of my competence, education, training, or experience. I am not responsible for the care received from professionals to whom I refer you. Agreements made between you and I do not involve other professionals in the office suite, who each operate independent solo practices, and are not part of a group.

Endings

If you are unhappy with any aspect of therapy, please don’t just leave – I ask that you talk to me to see if we can work it out. Even if we can’t, endings usually feel better this way. Of course, you may end therapy at any time, and I am happy to assist with referrals.

It is my ethical duty to provide therapy only when I feel you are actively participating and benefiting from the sessions. I may end treatment if there have been repeated no-shows, late-cancellations, or other treatment interruptions.